Customer Lifecycle Requests

Stop chasing documents. Start closing.

Request, collect, and organise KYC documents from customers and third parties - securely, instantly, and without a single email chain.

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all in one dashboard

Document collection is broken and costing you.

Most compliance teams still rely on email, manual follow-ups, and fragmented portals. It's slow, error-prone, and impossible to audit.

Messy email chains

Documents get lost, versioned incorrectly, or sent to the wrong address – then no one knows what’s outstanding.

Onboarding delays

Chasing missing docs adds days or weeks to onboarding timelines, frustrating customers and compliance teams alike.

Manual organisation

Received files have to be manually filed against cases – a time -consuming process with obvious room for error.

Without Lifecycle Requests

Email attachments, multiple threads
Manual case matching
Constant follow-up calls
Siloed, unorganised files
Patchy audit trail

With Lifecycle Requests

One secure link, guided upload
Auto-linked to case & checklist
Action items auto-completed
Organised from moment of receipt
Full audit trail, always ready

KEY CAPABILITIES

Everything you need. Nothing you don't.

Three core capabilities designed to eliminate friction at every step of the document collection lifecycle.

Secure, Branded Document Requests

Generate a secure link to request specific documents from customers or third parties. Works beautifully on mobile - customers can upload files or photograph documents on the spot.

Improves response rates and customer experience with a professional, guided upload flow.
Built for Real-World KYC Workflows

Trigger requests directly from a case at any stage - onboarding, periodic reviews, trigger events, or remediation. Documents are automatically linked to the relevant case and checklist.

Trigger requests directly from a case at any stage - onboarding, periodic reviews, trigger events, or remediation. Documents are automatically linked to the relevant case and checklist.
Collect from Multiple Stakeholders

When onboarding businesses, documents come from many sources — directors, accountants, finance teams. Send tailored requests to multiple contacts simultaneously within a single case.

Simplifies complex corporate onboarding and speeds up collection across stakeholders.

USE CASES

From first contact to ongoing compliance.

Lifecycle Requests works across every stage of the customer relationship not just at onboarding.

Customer Onboarding

Streamline onboarding by collecting identity and verification documents - IDs, selfies, proof of address - for both individuals and businesses. Structured, consistent, no manual follow-ups.

KYC

Enhanced Due Diligence (EDD)

Quickly request additional documentation when risk levels increase or further scrutiny is required - with full audit trail and case integration from the moment documents arrive.

Case management

Ongoing Reviews (KYC)

Keep customer records current by requesting refreshed or replacement documentation during scheduled reviews. Maintain continuous compliance without disruption to your operations.

Adverse media

KYB & Multi-Party Onboarding

Route specific document requests to the right stakeholders - directors, finance teams, HR, or external advisors - within a single organisation's onboarding case.

KYB

HOW IT WORKS

Five steps. Zero friction.

From identifying a gap in a case to a fully organised, audit-ready document — in minutes, not days.

Identify need

Analyst spots a missing document in a case workflow

Create request

Trigger a secure, branded document request directly from the case

Customer uploads

Customer receives a secure link and uploads documents on mobile or desktop

Auto-linked

Documents are automatically linked to the case and action items auto-completed

Review & close

Analyst reviews documents and progresses the workflow — audit trail intact

Platform features

Fits seamlessly into your existing workflows.

Lifecycle Requests acts as a flexible document collection layer - integrated with RelyComply's full case management and compliance platform.

Case Management

Triggers from within any open case or action item

UBO Verification

Request UBO identity documents in complex KYB flows

Checklist Automation

Action items auto-complete on document receipt

API & System Triggers

Scales to fully automated event-driven workflowsontent here

Audit Trail

Every request, upload, and review logged automatically

No custom front-end needed.

Lifecycle Requests gives your customers a secure, branded upload experience out of the box — no need to build and maintain your own document collection tooling.

Get started

Ready to end the document chase? See how Customer Lifecycle Requests can cut your onboarding time, reduce admin, and keep your compliance team audit-ready - every day.