Customer Onboarding
Streamline onboarding by collecting identity and verification documents - IDs, selfies, proof of address - for both individuals and businesses. Structured, consistent, no manual follow-ups.
KYCCustomer Lifecycle Requests
Stop chasing documents. Start closing.
Request, collect, and organise KYC documents from customers and third parties - securely, instantly, and without a single email chain.
all in one dashboard
Document collection is broken and costing you.
Most compliance teams still rely on email, manual follow-ups, and fragmented portals. It's slow, error-prone, and impossible to audit.
Messy email chains
Documents get lost, versioned incorrectly, or sent to the wrong address – then no one knows what’s outstanding.
Onboarding delays
Chasing missing docs adds days or weeks to onboarding timelines, frustrating customers and compliance teams alike.
Manual organisation
Received files have to be manually filed against cases – a time -consuming process with obvious room for error.
Without Lifecycle Requests
- Email attachments, multiple threads
- Manual case matching
- Constant follow-up calls
- Siloed, unorganised files
- Patchy audit trail
With Lifecycle Requests
- One secure link, guided upload
- Auto-linked to case & checklist
- Action items auto-completed
- Organised from moment of receipt
- Full audit trail, always ready
KEY CAPABILITIES
Everything you need. Nothing you don't.
Three core capabilities designed to eliminate friction at every step of the document collection lifecycle.
USE CASES
From first contact to ongoing compliance.
Lifecycle Requests works across every stage of the customer relationship not just at onboarding.
Enhanced Due Diligence (EDD)
Quickly request additional documentation when risk levels increase or further scrutiny is required - with full audit trail and case integration from the moment documents arrive.
Case managementOngoing Reviews (KYC)
Keep customer records current by requesting refreshed or replacement documentation during scheduled reviews. Maintain continuous compliance without disruption to your operations.
Adverse mediaKYB & Multi-Party Onboarding
Route specific document requests to the right stakeholders - directors, finance teams, HR, or external advisors - within a single organisation's onboarding case.
KYB
HOW IT WORKS
Five steps. Zero friction.
From identifying a gap in a case to a fully organised, audit-ready document — in minutes, not days.
1
Identify need
Analyst spots a missing document in a case workflow
2
Create request
Trigger a secure, branded document request directly from the case
3
Customer uploads
Customer receives a secure link and uploads documents on mobile or desktop
4
Auto-linked
Documents are automatically linked to the case and action items auto-completed
5
Review & close
Analyst reviews documents and progresses the workflow — audit trail intact
Platform features
Fits seamlessly into your existing workflows.
Lifecycle Requests acts as a flexible document collection layer - integrated with RelyComply's full case management and compliance platform.
Case Management
Triggers from within any open case or action item
UBO Verification
Request UBO identity documents in complex KYB flows
Checklist Automation
Action items auto-complete on document receipt
API & System Triggers
Scales to fully automated event-driven workflowsontent here
Audit Trail
Every request, upload, and review logged automatically
No custom front-end needed.
Lifecycle Requests gives your customers a secure, branded upload experience out of the box — no need to build and maintain your own document collection tooling.
Get started
Ready to end the document chase?
See how Customer Lifecycle Requests can cut your onboarding time, reduce admin, and keep your compliance team audit-ready - every day.
Arrange a Demo
